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Modules
SM - Service Desk and Service Management
PM - Project and Portfolio Management
FM - Financial Management
OCE - Service Level Management
CMS - Configuration Management System
EEM - External Event Management
ASM - Asset and Service Management
REP - Reporting Management
Features
Workflow engine & cartridges
Codeless Customization
Service Orientation
Role Readiness
Objective Calculator & SLA Management
Reporting Engine
Accessibility
Service Desk & Incident Management (ISO/IEC 20000 Ready)
Request Fulfillment (ISO/IEC 20000 Ready)
Problem Management (ISO/IEC 20000 Ready)
Change Management (ISO/IEC 20000 Ready)
Release & Deployment Management (ISO/IEC 20000 Ready)
Financial Management for IT Services
Project Management
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Overview of services
ADV - Advantage
CEM - Client Environment Management
CIM - Committed Incident Management
VDM - Version Delivery Management
SRM - Service Request Management
EVO
IMP - Implementation
TRA - Training
Saas - Cloud
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