AI – Artificial Intelligence

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AI – Artificial Intelligence

Artificial Intelligence is disrupting businesses by incrementing productivity, shortening lead times, supporting more accurate decisions. The AI module allows to leverage the power of AI to enhance all itmSUITE® and itmCLOUD® features. Some examples of the use of the AI module are:

Automated chatbots answering to customers, suppliers or internal users;
Automatic translation of contents;
Automatic analysis such as in problem management;
Automatic execution of tasks and decisions in workflows, such as in change approvals;
Agentic capabilities, for example in support processes.

itmSUITE® is a modular solution enabling the integrated management of processes supporting service management and business transformation management (portfolio, programme and project management). The core modules to start with are the shown below and many others to entich the core functionalities are available.

Modules

SM - Service Desk and Service Management

This is one of the core modules of itmSUITE® and as such can be activated autonomously. It includes a powerful workflow engine which can be freely configured to support the execution of the IT Service Management processes.

PM - Project and Portfolio Management

This is one of the core modules of the itmSUITE. It provides functions that support the efficient management of a portfolio of projects or of single projects.

DB - DashBoard

This complementary module makes it possible to create, distribute and use dashboards to enable business decisions.

ASM - Asset and Service Management

This complementary module requires the presence of the core SM- Service Desk and Service Management-module.

EEM - External Event Management

This complementary module makes it possible to dialogue with external systems; this dialogue can take place either via email or web services.

FM - Financial Management

This module enables the capability to control the costs of processes, projects and IT services. This is done through the management function for projects and IT services of timesheets, reimbursement expenses and one off expenses, budgets, final balance sheets and forecasts. It also makes it possible to invoice project and / or service expenses.

OCE - Service Level Management

This complementary module makes it possible to define and control KPIs and targets that can be easily used for the management of service levels with clients, suppliers or internally.

REP - Reporting Management

This module makes it possible to plan and create reports for all management environments in the itmSUITE.

SP - Sharepoint Publisher

This complementary module makes the interaction between the core CMS (Configuration Managment System) module and the portals based on Microsoft Sharepoint possible. The CMS side offers functions to totally or partially export the content of CMS, including the configuration elements and the graphic representation of the configurations (maps). Specifically, it makes it possible to publish the service catalog, including all the information contained on it and its components on a Sharepoint portal, where this information can be managed and integrated with other systems, even if they are not structured in a very flexible way and are not very powerful.

AI - Artificial Intelligence

This complementary module discloses the power of Artificial Intelligence to itmSUITE® and itmCLOUD® functionalities.

VM – Visual Management

This complementary module enables the power of agile approaches such as Kanban management and agile management.

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Questions? Contacts Us: info@itmsuite.eu or call 0044 2035295682.

Documents

itmSUITE® and itmCLOUD® presentation

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