DB - DashBoard
The DB module is complementary to many of the other itmSUITE® modules. It allows to create dashboards which show the current status and historical trends of the processes and activities supported by itmSUITE®. DashBoards may contain graphics but also other key elements to enable action and decision making such as to-do lists, news, messages. DashBoards work on all the entities managed by itmSUITE® considering both actual and historical data (the second if the OCE – Objective Calculator Engine module is installed).
The configuration of DashBoards is a very easy task which requires no technical skills. DashBoards can be centrally configured and distributed (published) to the relevant roles by an administrator but also customized by any authorized itmSUITE® user. Published and personal DashBoard can be mixed.
The configuration steps also allow to define the drill-down levels and options of data. Drill-down may lead to the list of entities (e.g. tickets) which determine the drilled value calculation.
Pre build DashBoards are made available for the itmSUITE® pre-build processes (Incident, Change, Problem, Release Management and Request Fulfilment).
itmSUITE® is a modular solution enabling the integrated management of processes supporting service management and business transformation management (portfolio, programme and project management). The core modules to start with are the shown below and many others to entich the core functionalities are available.
