Small Medium Enterprises do not have the complexity (e.g. number of resources) of large organizations. Yet, they can greatly benefit from a modern Service Desk. itmSUITE® and in particular itmCLOUD®, the version of itmSUITE® available as a cloud service, let you easily, quickly and optimally support a modern Service Desk function.

Typical supported processes of a Service Desk are Incident Management or Request Fulfilment and, often other processes such as Problem Management, Asset & Configuration Management and Knowledge Management. However, in a small to medium size company this often takes the form of a simple ticket management process.

For this reason, itmSUITE® and itmCLOUD® make available a simplified preconfigured “ticketing” process to easily handle incidents and requests of users and customers. Starting simple, does not preclude a future growth. In fact, the powerful embedded workflow engine makes it possible to improve the maturity or to define and execute new process instantly. In other words itmSUITE® and itmCLOUD® follows your business growth limitless.