Continual Service Improvement

This is itmSUITE ®'s contribution to the continual service improvement phase and it is a highly significant one. In fact, itmSUITE ® supports:

the interactive improvement process (seven-step- improvement process);
management of the CSI ( register of improvements) ;
management of the improvement actions in response to the improvements identified;
reporting and dashboard on performances at all levels ( processes, services, organisational units etc).

Main features of itmSUITE® useful in this area

Reduction in Continual Service automation times
Automation of the execution of the seven-step-improvement process cycles, either as a whole or as individual processes or as a service via the workflow motor.
Support for the creation and management of improvement plans via the Project Management function ( including therefore cost management, risks etc)
Automation of the CSI Register, managing improvement opportunities via workflow
Automation of the management of improvement actions via workflow, creating links between improvement opportunities and Change, and Incidents or indeed any other element managed by itmSUITE ®
Real-time visualization of process targets with graphic visualization of status (ex. RAG - Red Amber Green) and escalations managed automatically for a better responsiveness ( for example for the progress monitoring of improvement opportunities or actions)
Availability of preconfigured process cartridges in line with relevant best practice (ITIL®)
The possibility to create reports and configure dashboards to monitor any efficiency evaluation measurement in relation to improvement actions or plans.

Main benefits deriving from the adoption of itmSUITE®

itmSUITE® is a modular solution enabling the integrated management of processes supporting service management and business transformation management (portfolio, programme and project management). The core modules to start with are the shown below and many others to entich the core functionalities are available.