Availability Management
itmSUITE® supports the visualization and comprehension of the end-to-end availability of services starting from that of their components. Monitoring of the availability of the latter is performed by tools that are not part of itmSUITE® but that can be easily integrated.
Main features of itmSUITE® useful in this area
- Configuration Management System (including Configuration Management Data Base, CMDB) that allows visual mapping of the structured relationships between service components;
- Support for the preparation of impact maps between the components that takes into account redundancies too;
- Integration, through simple configurations, with external tools that monitor service components;
- Graphical representation of the end-to-end state of the services with drill-down option on components;
- Console for visualization of messages of changes of status of components and services with RAG (Red, Amber, Green) alerts;
- Possibility to trigger processes in response to the reaching of predetermined statuses or conditions of events or services;
Main benefits deriving from the adoption of itmSUITE®
- Immediate detection of the availability of services as single components but, above all, as end-to-end too;
- Faster response times to issues related to the availability of single component and end-to-end services;
- Increased efficiency in response to issues on the availability of of single component and end-to-end services;
itmSUITE® is a modular solution enabling the integrated management of processes supporting service management and business transformation management (portfolio, programme and project management). The core modules to start with are the shown below and many others to entich the core functionalities are available.
