Event Management
itmSUITE® has a module (External Event Manager) that makes the integration with external monitoring systems easier and faster. This means that events intercepted from external systems can be quickly dealt with by itmSUITE® and automatically trigger actions within itmSUITE ® (ex. opening of an Incident, update of a Change, etc.)
Main features of itmSUITE® useful in this area
- Possibility to rapidly integrate an external monitoring system (through web services or by mail)
- Possibility to configure any kind of automatic 'codeless' action (eg. opening of an Incident) from within itmSUITE ® , based on external events
Main benefits deriving from the adoption of itmSUITE®
- Timely reaction to external events (eg. events where an Incident occurs)
- Overall cost reduction for managing events (actions are automatically dealt with, and triggered)
itmSUITE® is a modular solution enabling the integrated management of processes supporting service management and business transformation management (portfolio, programme and project management). The core modules to start with are the shown below and many others to entich the core functionalities are available.
