Service Strategy
itmSUITE® supports this fundamental phase of the IT services lifecycle, in particular the following processes:
- Demand Management
- Financial Management for IT Service
- Service Portfolio Management
Find out more
Main features of itmSUITE® useful in this area
- Support for the optimal definition of the IT services and projects portfolio.
- Effective and efficient management of IT services
- Budget and economic control of the costs and earnings related to IT services and projects.
- Management of the risks and benefits related to the implementation of the IT strategy.
- Planning and control of the resources.
Main benefits deriving from the adoption of itmSUITE®
- Concrete help offered so client can clearly understand the type and level of service that they need and the subsequent delivery of these services in the best way.
- Support for the creation and update of a portfolio for transformation initiatives that will maximise the possibility of achieving the strategies.
- Improvement in the capacity to manage risk and therefore a higher probability of achieving desired results within a specified time limit and within budget.
- Improvement in the ability to respond rapidly and efficiently to change.
- Improvement in communication between service clients and suppliers so that both have a clearer vision of what has been requested and how to achieve it.
itmSUITE® is a modular solution enabling the integrated management of processes supporting service management and business transformation management (portfolio, programme and project management). The core modules to start with are the shown below and many others to entich the core functionalities are available.
