Modules
itmSUITE ® is a modular solution comprised of several components classified into basic modules and complementary.
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itmSUITE ® is a modular solution comprised of several components classified into basic modules and complementary.
The core modules for solutions can be activated indipendently from the other modules and are as follows:
This is one of the core modules of itmSUITE® and as such can be activated autonomously. It includes a powerful workflow engine which can be freely configured to support the execution of the IT Service Management processes.
This is one of the core modules of the itmSUITE. It provides functions that support the efficient management of a portfolio of projects or of single projects.
This is one of the core modules of the itmSUITE and as such can be autonomously activated. It supports the effective and efficient creation and maintenance of a modern Configuration Management System.
ItmSUITE® offers numerous other optional modules that enhance the functions of the solution, making it one of the most complete and highest performing products on the market. The preliminary installation of at least one of the core modules that the optional modules enhance is necessary. The optional modules available are as follows:
This complementary module requires the presence of the core SM- Service Desk and Service Management-module.
This complementary module makes it possible to dialogue with external systems; this dialogue can take place either via email or web services.
This module enables the capability to control the costs of processes, projects and IT services. This is done through the management function for projects and IT services of timesheets, reimbursement expenses and one off expenses, budgets, final balance sheets and forecasts. It also makes it possible to invoice project and / or service expenses.
This complementary module makes it possible to define and control KPIs and targets that can be easily used for the management of service levels with clients, suppliers or internally.
This complementary module requires the presence of the core CMS- Configuration Management System- module. It makes it possible to acquire information on the configuration elements or the relationships between those elements that belong to external systems and itmSUITE, for example CMDB or external asset management systems. Not only that. It can also be used on ERP systems or for doing simple calculation sheets or managing the intelligent upload of data to the CMS database via rules that can be freely configured.
Questions? Contacts Us: info@itmsuite.eu or call 0044 2035295682.