Service Transition
itmSUITE ® supports the transition stage during the production of new services or changes being made to existing IT services. In particular, the processes of:
- Transition Planning & Support
- Change Management
- Service Asset & Configuration Management
- Release & Deployment Management
- Service Validation & Testing
- Knowledge Management
Discover how by looking at the detailed profiles.
itmSUITE ® supports the transition stage during the production of new services or changes being made to existing IT services.
Main features of itmSUITE® useful in this area
- Management of the transition activities of the services at all levels of complexity (eg. through projects or changes);
- Provides support to the introduction of structured and optimized processes of change management exactly as requested;
- Configuration Management of both visual and end-to-end IT services;
- Asset management integrated with Configuration Management and all the other processes;
- Release & Deployment Management controlled and integrated with Change, Incident and Problem Management;
- Indexing of all data and information managed regardless of its format (eg. document, record) that makes searches easier;
- Powerful and flexible reporting engine.
Main benefits deriving from the adoption of itmSUITE®
- Increased accuracy in forecasting and managing costs, time schedules and risks associated with the stage of Service Transition;
- Higher results in successful implementation of changes;
- Re-use of the assets of Service Transition between projects and services;
- Improvement of the efficiency in carrying out the transition of the service from design to production;
- Contribution in reducing lead times of service transition;
- Increase in the confidence about the ability of the service to meet requirements, objectives and planned costs;
- Better control on service assets and configurations.
itmSUITE® is a modular solution enabling the integrated management of processes supporting service management and business transformation management (portfolio, programme and project management). The core modules to start with are the shown below and many others to entich the core functionalities are available.
