Service Operation
itmSUITE® supports the management stage of IT services in production. In particular, the processes of:
Discover how by looking at the detailed profiles.
itmSUITE® supports the management stage of IT services in production
Main features of itmSUITE® useful in this area
- Codeless and flexible management of workflow configuration that allows for the automation of the process models without compromises.
- Real-time calculation of targets met by SLA/OLA and maximum effectiveness in the presentation and communication of results
- Extremely flexible and modular "self-service" portal for the management of all requests and notices
- Easy to integrate with external monitoring systems via mail or web services to generate or automatically update its scope (eg.Incident)
- for the generation or automatic update of entities (ex. Incident)
Main benefits deriving from the adoption of itmSUITE®
- Reduction in effort and costs incurred to provide the service
- Reduction in effort and management costs of inefficiencies, for both the service provider and customer
- Availability of key data, for example the incidents, input for other processes with the aim of improving and justifying investments
- Respect of objectives and security policies
- Faster and standardized access to services
- Faster response times (eg. to events) and the automation of several activities
itmSUITE® is a modular solution enabling the integrated management of processes supporting service management and business transformation management (portfolio, programme and project management). The core modules to start with are the shown below and many others to entich the core functionalities are available.
